Why choose OpenUp?

How does it work?

How is it possible that the trajectory of three months is free of charge?

OpenUp wants to help to make psychological help accessible to all. Treatment is paid for by a subsidy from the Zorgistintuut Nederland. You will not have to pay anything and will not have to use your health insurance. 
This way, we hope that anyone who wants or needs psychological help will not hesitate to get in touch with our psychologists

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How many consultations are included?

Our experience is that a course of three consultations is usually enough to help you, but we will look at your personal wishes. If you want or need more help, it can be arranged. Your psychologist will discuss the possibilities with you during your consultation.

Are online video calls with OpenUp secure?

At OpenUp we use 24sessions for our video calls. 24sessions is a safe and reliable application and conforms to privacy laws.

Will all my consultations be with the same psychologist?

Of course. We will email you a link after your initial consultation. 

Are the conversations confidential?

Anything you share with us is confidential and will be handled according to our professional confidentiality rules. At OpenUp we believe that mutual trust and our professional code of conduct are central to the services we provide. It goes without saying that privacy is an essential right.

Is it really anonymous?

All we need from you is an email address so that we can send you a confirmation of your appointment. If you do not want to use your personal email address, you can create a new email account to use for OpenUp only. 

Can you guarantee my privacy?

At OpenUp we believe that mutual trust and our professional code of conduct are central to the services we provide. It goes without saying that privacy is an essential right. We take the protection of the personal details of our (future) clients very seriously. 
 
Our business practices ensure that, as a (future) client, you can be sure that the personal details which you share with us are in safe hands. See below for information about the basic principles of our privacy and data policy. For more detailed information please see our detailed privacy statement.

Your details belong to you

• If we need to use your details for any reason, we will request your permission first.

• With the exception of details to be used for (psycho)medical and legal purposes, we delete as many details as possible about your treatment after its conclusion. 

• We do not share your details with third parties unless it is necessary in order to carry out our services. 

• You can request your details or the removal of your details at any point. 

• We ask for your permission to use your details in anonymous or pseudonymous form for the purpose of improving diagnostics and treatment in order to improve our (psycho)medical care for future clients.

The transparency and processing of your personal details is limited

• We use your details only for the means for which they are intended.

• Only staff members who are involved in your treatment will have access to your (psycho)medical details. Other personal details are only available to staff who need access to them to run our practice. 

• Our practitioners are medically certified and must comply with professional confidentiality laws. Other staff members have a duty of confidentiality.

• We work with anonymised or pseudonymised details wherever possible.

We work in a secure environment and with reliable partners

• Our systems and processes are secured to ensure that they are not used for any means other than those intended.

• Partners with whom we work together to provide services are chosen on the basis of strict reliability requirements.

• We have signed data processing agreements with all our partners.

We comply with all applicable laws and judicial guidelines

• We comply with all the guidelines of the General Data Protection Regulation (GDPR) and existing rules about privacy in healthcare.

• Our processes are in line with the NEN7510 standard for healthcare wherever possible. We are working hard to obtain this certification.